IT Service Desk Software
Instinctive, adaptable, and easy to use, Alloy’s IT Service Desk Software offers a unified approach to service delivery so you always meet the needs of your customers.
Everything you need for IT service management
Enable your support department to automate daily tasks and resolve issues faster than ever. With the perfect balance of IT Service Desk, Asset Management, and Change Management, your service levels and customer satisfaction will soar.
Ticket Management
Ticket Management
Ticketing system, a core component of Alloy IT Service Desk platform, helps you establish incident resolution practices, identify and proactively respond to incident trends, reduce manual workload with automatic escalations and e-mail notifications, share knowledge, improve communication with end-users, and streamline collaboration within your technical team.
Network Inventory
Self-Service Portal
Loan assets and equipment
IT Asset Management
Knowledge Base
Various capabilities in one IT Help Desk platform
Link to: Change Management
Change Management
Conduct changes in your environment, predict their impact, and prioritize them accordingly for minimal service downtime.
Link to: Email Ticketing
E-mail Integration
Automatically convert emails from your customers and notifications from hardware and software monitoring tools into incidents.
Link to: Mobile App for Technicians
Mobile App
Give your IT personnel the ability to work with requests from а single, nаtive mobile аpp.
Link to: Network Inventory
Network Inventory
Effortlessly gather an in-depth network inventory of your entire network including computers, network devices and installed software.
Link to: Workflow Automation
Workflow Automation
Customize your IT operations with our flexible, task-oriented workflow system that you can mold to the specific needs of your business.
Link to: Configuration Management Database
CMDB
Access a complete repository of your assets and gain the decision-making power to improve the cost, quality and performance of your IT services.
Link to: Universal Relationships
Relationship Mapping
Gain complete IT operational awareness with intelligent datalinks that automatically create meaningful relationships between your assets.
Link to: Integrations
Integrations
Seamlessly integrate inventory data into your favorite tools and extend the value of everything you’ve discovered.
Link to: Performance Analytics
Analytics and Reporting
Personalized dashboards and reports give you detailed insight of your IT process and key data points.
Link to: Performance Analytics
Enterprise Service Management
Thanks to the capabilities of our solution, you can transfer the best practices from your Help Desk to other departments. For business functions regularly providing services to your employees, such as HR, Facilities, or Finances, automation and workflow management can be of much help. Empower them with a Self-Service Portal, a Knowledge Base, and flexible Ticket Management!
IT Help Desk vs. IT Service Desk
An IT Help Desk and an IT Service Desk are both enterprise functions aimed at delivering IT services. ITSM practitioners often use these two concepts interchangeably. However, purely theoretically, there is a significant difference.
The help desk is the main contact channel for customers if any issues arise. Meanwhile, the service desk is a unit shaping the long-term strategy, making sure IT services match up with what the business and users need.
Different companies use different names for IT support teams: IT service desk, IT support, technical support, technical team, and IT team are among the most popular ones.
We’re diving deeper into the difference between the help desk and the service desk in an article. Read here ->
The flexibility is endless, this product is capable of doing anything you design. It can output to batch files, automate tasks and digitize forms. The only limitation is your imagination.
Customer service is an art form of sorts, and Alloy knows the meaning of that. Alloy Software goes above and beyond in support of their product.
It’s been instrumental in the growth and support of our clients. Ease of use, customization and fantastic support – no matter the request – make Alloy invaluable.
The team has outstanding product knowledge and throughout the process they have always provided me with the right answers.
I recommend Alloy Software to all my suppliers and clients and feel this is well suited to many companies no matter how large of small.
You might also be interested in…
IT Asset Management
Track and manage assets throughout their lifecycle more efficiently with IT workflows that work as you see fit.
Network Inventory
Discover the depths of your IT infrastructure and gain complete oversight of your physical and virtual resources
IT Service Management
Streamline your IT processes, empower your support team and drive value across your organization
Software Asset Management
Leverage our full-featured SAM solution to control, manage and optimize the full lifecycle of software assets in your company.
Let’s Overcome Challenges Together
Latest News
Alloy Software Wins a Bronze StevieApril 16, 2024- AlloyScan™ Public PreviewFebruary 2, 2024
- Alloy Navigator Winter 2023: Fourth Maintenance UpdateJanuary 30, 2024
