Contacting us
Email to
CustomerService@clagrills.com is the best way to contact us. We have a person
dedicated to monitoring emails and telephone messages. Be sure to include your order# and a daytime telephone number so we can call you back.
We also welcome your telephone calls, although we cannot always answer the phone during the busy spring and summer. Our number is (501) 821-4050.
If we are unable to answer, please leave a detailed message, including order# and telephone number where you can be reached. Even better is to send us an email
with your call back number.
We WILL return your call as soon as possible.
International Orders
Canadian and other international customers: We do not collect VAT or other import taxes. If your country levies VAT or other import taxes, it is NOT
included in our charges. You are responsible for any import taxes, typically collected on delivery, levied by your government.
Business hours
Our office and warehouse are not open to the general public as all of our orders are processed online through our website.
Monday thru Friday: 9:00am to 5:00pm CST
Saturday: Closed
Sunday: Closed
These are our regular business hours but, being a family business, we are typically here beyond these hours. We frequently process orders on holidays,
Sundays, and at all hours of the night.
Address
CLA Grills & Service - Returns
26815 Kanis Road
Little Rock, Arkansas, 72223
Telephone: (501) 821-4050
Fax: (501) 821-3978
Returns
If you have items you need to return or exchange, please see our
Return Policy.
Telephone Orders
We are not able to accept orders over the telephone or by email. Please place your order through our website's secure online shopping system.
Shipping
We pack and ship Monday through Friday 8am to 6pm CST and frequently on Saturday during the busy spring and summer grilling season.
We make every effort to get your order out the door as soon as possible and usually get it shipped within two days. Please allow an additional 3-5 business
days for delivery. Please see our
Shipping policy for additional information.
NOTE: The free shipping and flat rate shipping charges are discounted courtesy rates for our customers that do not reflect the actual higher shipping
charges we pay. While we normally ship these via UPS, at our discretion, we may ship via US Postal Service, or other carrier.
Problem Orders
If there is a problem with your order please send an email to
customerservice@clagrills.com
describing the problem. Include the original order number in all correspondence. We will do whatever we can to resolve it promptly and fairly.
Be sure to read our
Return Policy.
Looking for parts
Looking for parts? We carry the most commonly replaced grill parts and all of the parts we offer for sale are shown on our website. If what you
are looking for is not here, we probably don't have it.