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The Logical Thinking Process: A Systems Approach to Complex Problem Solving 2nd Edition

by H. William Dettmer (Author)
4.6 4.6 out of 5 stars 79 ratings
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A major rewrite of Dettmer's classic Goldratt's Theory of Constraints, this new edition presents a whole new approach to building and applying logic trees. The logical thinking process referred to in the title is nothing less than a broadly applicable, systems-level approach to policy analysis. Dettmer has streamlined the process of constructing the logic trees while simultaneously ensuring that the results are more logically sound and closer representations of reality than ever before. He explains an easier, more logically sound way to integrate Current Reality Trees with Evaporating Clouds. His new version of the thinking process "retires" the Transition Tree in favor of the marriage of a more detailed Prerequisite Tree and critical chain project management. This book contains new examples of logic trees from a variety of real-world applications. Most of the diagrams and illustrations are new and improved. Explanations and procedures for constructing the logic trees are considerably simplified. Completely new to this edition is a unique graphical software application - Transformation Logic Trees, designed primarily to create thinking process logic trees and only secondarily for other flowcharting uses. Provided on the accompanying CD-ROM is a full-function, unrestricted copy of version 1.0 for new and experienced users of the thinking process alike to use in building their logic trees. Appendix J in the book provides more information on how to install and use the software.
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  1. ISBN-10
    0873897234
  2. ISBN-13
    978-0873897235
  3. Edition
    2nd
  4. Publisher
    Amer Society for Quality
  5. Publication date
    August 31, 2007
  6. Language
    English
  7. Dimensions
    7.04 x 1.3 x 10.26 inches
  8. Print length
    444 pages
  9. See all details
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Editorial Reviews

About the Author

H. William "Bill" Dettmer is Senior Partner at Goal Systems International, a consortium of management professionals with more than 120 years of combined experience. He has twenty-three years' experience in military operations, logistics, strategic planning, operational planning, training, large-scale systems deployment, project management, and contracting. Since 1996, Dettmer has applied the thinking process in commercial companies, government agencies, and not-for-profit organizations throughout the U.S., South America, Europe, Japan, Korea, and Australia. He is author of Goldratt's Theory of Constraints (ASQ Quality Press, 1997), Breaking the Constraints to World-Class Performance (ASQ Quality Press, 1998), Strategic Navigation (ASQ Quality Press, 2003), and Brainpower Networking Using the Crawford Slip Method (Trafford Publishing, 2003), as well as co-author (with Eli Schragenheim) of Manufacturing at Warp Speed (CRC St. Lucie Press, 2000).

Product details

  • Publisher ‏ : ‎ Amer Society for Quality; 2nd edition (August 31, 2007)
  • Language ‏ : ‎ English
  • Hardcover ‏ : ‎ 444 pages
  • ISBN-10 ‏ : ‎ 0873897234
  • ISBN-13 ‏ : ‎ 978-0873897235
  • Item Weight ‏ : ‎ 2.41 pounds
  • Dimensions ‏ : ‎ 7.04 x 1.3 x 10.26 inches
  • Customer Reviews:
    4.6 4.6 out of 5 stars 79 ratings

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Customer reviews

4.6 out of 5 stars
4.6 out of 5
79 global ratings
US Price. India Quality Paper/Binding
1 Star
US Price. India Quality Paper/Binding
This was a 'Made in India' book that was covertly covered up by a sticker. The information seemed to be the same as the regular book. Seller should be upfront saying you are purchasing a subpar quality (thinner paper) when advertising book.
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Top reviews from the United States

Dr. Jim
5.0 out of 5 stars Great Book on a complex issue
Reviewed in the United States on February 27, 2013
Verified Purchase
It's not easy to mix Lean, Six Sigma, and Theory of Constraints into a business novel and get an interesting story and a good example of how to make them work together but this book does it. For someone who wants technical detail, or a great story, this is not the book for you. But if you want a general introduction to the blending of these approaches with a gentle entry into the topic, it's a nice way to get exposed to the mix of ideas in a story format. For many people it can be tricky to visualize how the 3 can be combined without tripping over the obvious differences. The story provides a nice example. The choice of a manufacturing company as the location is a good choice. It's easier to visualize the issues when there is a physical movement of product rather than a situation that has a non-physical constraint such as a policy.

For practioners of these disciplines, this is a gentle read. I'd assume that the pros would want more in depth detail and implementation approaches. Yet these same pros might want their clients to read a book like this to get oriented to the ideas. I teach in the general area of business agility and novel solutions ot business performance and this book would be good background reading to students who have little business experience. I've used the book, Critical Chain, in the same way to introduce that project management approach to students.

In summary, if you're new to these topics, then this is an easy way to get oriented, and the background story is entertaining. If you're a pro in these areas then this would be a lightweight book that covers material that you already know.
4 people found this helpful
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Utkan Uluçay
5.0 out of 5 stars Practical guide to TOC TP and software included
Reviewed in the United States on January 31, 2015
Verified Purchase
I have read the previous version first. It was a usual text book focusing on tools. There was study questions but no answers have been provided.

This time it is an updated version. Tools have been explained in a context of actual case.
We need to determine success factors first as a benchmark for continuous improvement: Intermediate Objective Map.
Then we need to determine UDEs as identified gaps of actual and benchmark, search for root causes: Current Reality Tree.
Then we need to identify hidden conflict behind the root cause: Evaporating Cloud.
Then we need to brainstorm breakthrough ides and be aware that ideas are not solutions: Future Reality Tree.
Then we need to plan our project to reach future state: Prerequisite Tree.

This is the point I like: Author reveals from his experience that Transition Tree is not favoured by new comers.
Actually having a more detailed PRT than expected and transforming it to Critical Chain Project Management rather than TRT is more useful.

I do like the CD attached to the book and Thinking Process software. Fortunately CD content was enough to launch the software and have a tutaorial. Unfortunately given websites and links are not responding.

There were case studies again and there were no solutions again :(
5 people found this helpful
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Bryan Bloom
5.0 out of 5 stars Dettmer is a genius!!!
Reviewed in the United States on December 29, 2011
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Many years ago I had the honor and fortune of having Bill Dettmer train me personally in the Theory of Constraints. I have owned my own company for 10 years and now needed to lay out our strategy for growth and survival. Where did I turn? Bill's books.

Bill is the only one in the world that can break all of this down to simple, easy to understand principles. We are in the midst of doing our 1 year and beyond planning and when we do it we will be able to understand and uncover all of the unintended negative consequences and all the steps necessary to achieve our goals. You simply can't be without Bill's books and perhaps this is one of his best.
3 people found this helpful
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Dane
5.0 out of 5 stars Look no further for a logical thinking process
Reviewed in the United States on December 24, 2018
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This is an amazing book on problem solving using Theory of Constraint tools and thinking. This is perfect for someone who wants a more step by step, in depth approach to TOC implementation than what is available in the business novels. Anyone, in any role or industry, can benefit from this easy to follow guide. It is very much a text book format, 400 pgs, with small print, and lots of images.
2 people found this helpful
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Jeff C
4.0 out of 5 stars My initial review was too harsh
Reviewed in the United States on February 20, 2011
Verified Purchase
First, let me start off by stating I am a certified Jonah and have read every book published by Goldratt and crew, the APICS, St. Lucie Press, and many of the published academic papers etc. I use TOC methods for change management professionally, so I know my way around the methods. I have this book a bad review a few weeks ago, but after some thought and consideration, I have changed it.

If you have not read any of the APICS books and have only read The Goal or other Goldratt business novels, get this. It's a great book to have to navigate your way around the tools. The APICS books are a little academic, as is this, but this is all in one book as opposed to 5 or 6 separate ones.
4 people found this helpful
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gacleader1
5.0 out of 5 stars The Logical Thinking Process
Reviewed in the United States on January 1, 2011
Verified Purchase
After reading The Logical Thinking Process, I am confident in my ability to help an organization find root causes of their problems and to find a direction for a solution while simultaneously anticipating obstacles and creating injections to prevent those obstacles from derailing their progress.

William Dettmer has assembled all of the tools of the Logical Thinking Process in an easy to follow format, in a step by step sequence that can easily be adapted to any organization. I highly recommend this book to any one and everyone who honestly want to see improvement in their business, their organization, or their personal life.
5 people found this helpful
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Lawrence Leach
5.0 out of 5 stars The Logical Thinking Process Bible
Reviewed in the United States on January 9, 2008
Verified Purchase
Bill has produced an exquisite update to his earlier works, well recongnized as the definitive source for the logical thinking process. With some new simplifications and very effective process summaries, this book is an essential tool when you have a serious problem to address. Bills clear and concise writing makes the material accessible to all. His personal experiences improving many organizations ensure results.

I wish our politicians could use a process like this to address the systemic problems that plague Washington DC and our nation, such as Health Care. One can only hope...
7 people found this helpful
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b00
5.0 out of 5 stars A really great book
Reviewed in the United States on June 19, 2020
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A really great book for problem solving for a software engineer . thank you so much! ! ! ! !
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Top reviews from other countries

Amazon Customer
5.0 out of 5 stars Five Stars
Reviewed in Canada on March 20, 2018
Verified Purchase
Perfect. Arrived on time too.
One person found this helpful
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Didier VARLOT
5.0 out of 5 stars A very detailed approach of the logical thinking process of TOC
Reviewed in France on July 25, 2019
Verified Purchase
This book is a very good reference document for anyone learning or applying the logical thinking process of the Theory of constraints.
Every step is detailed and the author guides the reader well in the use of this very powerful tool that is the logical thinking process. By using this tool you can really bring very powerful solutions to problems, but if you use it without care it can misguide you. This book explains all the details of the thinking process, when and how to use every single tree and what to expect. This book should be on all the desks of any jonah.
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Paul Simister
5.0 out of 5 stars A clear explanation of TOC Thinking Processes
Reviewed in the United Kingdom on October 16, 2017
Verified Purchase
On the one hand, the Theory of Constraints Thinking Processes can be powerful tools for investigating the current situation and identifying vital ways to improve the system in ways to meet the goal. On the other hand, they can be daunting to prepare and/or to understand because of the acronyms, unusual terminology and complexity of both the diagrams and their underlying rules.

This book does an excellent job of getting a to grips with the thinking processes and explaining them in a straightforward manner. There is still a lot to take in but the book makes them much more accessible.

The author also reflects the experience of many years of use and shows how the original versions developed and proposed by Dr Eliyahu Goldratt have been adapted to make them more effective.

I see there's a one star review where expectations weren't met. This is a much broader look at problem analysis and finding solutions than the traditional Theory of Constraints production approach featured in "The Goal"

If you're serious about learning and using the TOC Thinking Processes, I can't give this book a strong enough recommendation. It is brilliant.

Paul Simister, a business coach who helps business owners who feel stuck, get unstuck.
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Amitava Bhattacharjee
5.0 out of 5 stars most of it looks like a systematic application of common sense
Reviewed in India on September 12, 2016
Verified Purchase
When you read this book the first time, most of it looks like a systematic application of common sense. The real value is apparent on a second reading, when the rigor of the method is clear. An excellent reference to keep strategic thinking and planning on track.
One person found this helpful
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enandu
5.0 out of 5 stars Five Stars
Reviewed in India on May 24, 2017
Verified Purchase
Excellently written
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